Thousands of season ticket holders using the newly-named Virgin Trains East Coast line can no longer earn points after an overhaul of its loyalty scheme.
Airlines may find it harder to wriggle out of paying compensation for technical faults, following a ruling made on a test case at Liverpool County Court today.
Airlines may no longer be able to wriggle out of paying compensation for technical faults if a test case due to be heard at Liverpool County Court today goes against them.
Passengers with complaints about flight delays and cancellations may be able to take them to an ombudsman-style scheme with binding powers from next year, under new plans revealed by the UK's aviation regulator.