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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Helen is a judge for Headline Money Awards 2026

Recent coverage:

Is the Lifetime ISA fit for purpose in London? BBC news

Latest from Helen Knapman

gasstove
Co-op Energy was a customer service darling last December, with 63% of its customers rating it great and just 7% rating it poor. But in a staggering turnaround, just six months later over half of its customers (56%) rate its service as poor and just 22% rate it great. 
8 June 2015
money_stacked
The UK banking regulator has fined Lloyds Banking Group a record £117 million for its failings and 'unacceptable' conduct in handling claims over payment protection insurance (PPI).
5 June 2015
shoppingbags2
John Lewis and Carphone Warehouse are among the top names on the high street to haggle with, new research from MoneySavingExpert.com reveals.
5 June 2015
o2_logo
O2 says it's fixed a 'network equipment' problem which left some users unable to make calls, send texts and access the internet on Monday evening. But if you've lost out financially as a result of the issue, complain and ask for a reimbursement.
26 May 2015
cardsinwallet2
American Express (Amex) customers who currently have, or have had, its My Essentials and Back on Track policies with additional card protection in the past, will be refunded the premiums paid for the worthless add-on cover. 
20 May 2015
onlineshopping
Update: 18 May, 2.10pm: Mighty Deals says all customers have now had their redemption email. It hasn't however answered our questions about what went wrong over the weekend.
18 May 2015
onlineshopping
Mighty Deals admits it incorrectly told more than 1,600 shoppers they couldn't get a £10 Tesco voucher for £5 after it unsubscribed them from its service, which it says it did in error – just days after angering users over the same voucher offer.
14 May 2015
id_carphone_warehouse
Carphone Warehouse has today launched its own mobile phone network called iD, "piggybacking" off Three's network, but are its deals any good?
12 May 2015
dog
Pet insurance premium hikes of as much as £2,000 a year are forcing many former AXA customers to look elsewhere for cover, even when this means their pet's pre-existing medical conditions are unlikely to be covered.
8 May 2015
pound_coins
If you've got a debt management plan with PayPlan and have joined its payment protection scheme, check now whether it's right for you, as letters sent by the firm cast doubts over whether people fully understood what they were buying.
5 May 2015
amazonlogo
Amazon has finally confirmed it's increased the minimum spend for free delivery from £10 to £20 after days of confusion about the change.
1 May 2015
shoppingbags2
Some Amazon shoppers report the minimum spend for free delivery increasing to £20, despite Amazon seemingly backtracking on plans to increase it from £10 last night.
29 April 2015
tv
Virgin Media customers with Sky Sports or Sky Movies subscriptions will see prices rise by up to £24/year from 1 June.
17 April 2015
creditcardpayment
RBS customers are the latest to lose out from a forthcoming cap on the fees card firms charge retailers to process transactions, as the provider has revealed it's scrapping its YourPoints credit card reward scheme.
16 April 2015