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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Helen is a judge for Headline Money Awards 2026

Recent coverage:

Is the Lifetime ISA fit for purpose in London? BBC news

Latest from Helen Knapman

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The amount savers can put into a pension over their lifetime will fall in April 2016 from £1.25 million to £1 million, Chancellor George Osborne has announced today.
18 March 2015
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MoneySavingExpert.com has been inundated with success stories from shoppers who've claimed a refund for unused and unwanted Amazon Prime membership after following our step-by-step help.
10 March 2015
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Payday lenders are "failing customers in arrears" and using "unacceptable practices", a review of the market by the regulator has found. 
10 March 2015
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An additional £70 million will be made available to households under the Green Deal Home Improvement Fund (GHIF), Energy and Climate Change Secretary Ed Davey has announced today at an event at MoneySavingExpert.com.
4 March 2015
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Airlines may find it harder to wriggle out of paying compensation for technical faults, following a ruling made on a test case at Liverpool County Court today.
26 February 2015
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More than 90% of First Direct's current account customers rate its service as 'great', so it's little wonder it has yet again secured the top spot in our biannual banking poll.
25 February 2015
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Airlines may no longer be able to wriggle out of paying compensation for technical faults if a test case due to be heard at Liverpool County Court today goes against them.
25 February 2015
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Lloyds Bank is the worst of the major banks and building societies for wrongly rejecting both payment protection insurance (PPI) and other banking complaints, new figures from the Financial Ombudsman Service show.
24 February 2015
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Passengers with complaints about flight delays and cancellations may be able to take them to an ombudsman-style scheme with binding powers from next year, under new plans revealed by the UK's aviation regulator.
23 February 2015
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Millions of drivers hit by excessive fines from private parking companies could be in line for a refund if a test case in court goes their way.
20 February 2015
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Spark Energy is to pay £250,000 to Citizens Advice after an Ofgem investigation found it breached switching rules and complaints handling regulations.
16 February 2015
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Have you been hit by a £79 fee for unwittingly using Amazon Prime? We've seen scores of complaints from confused shoppers whose accounts have been debited by Amazon without them knowing why.
16 February 2015
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Northern Ireland's main electricity supplier has cut bills by nearly a tenth for all households after falls in wholesale gas prices.
12 February 2015
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Some households that received vouchers to redeem cash from the Green Deal Home Improvement Fund (GDHIF) now have longer to use them, the Government has announced today.
9 February 2015
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Nationwide customers transferring funds via faster payments yesterday were left angry, worried, and in some cases out of pocket after a problem with the building society's system meant payments weren't being sent.
6 February 2015