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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Helen is a judge for Headline Money Awards 2026

Recent coverage:

Is the Lifetime ISA fit for purpose in London? BBC news

Latest from Helen Knapman

paydayloan
Controversial payday loan firm Wonga has written to customers implying taking out one of its loans can "do wonders" for your credit rating.
22 November 2012
77006049
MPs who broke a pledge not to raise tuition fees shouldn't stand for re-election, according to a poll of parents published today.
21 November 2012
gashob2
Energy Secretary Ed Davey will flesh out proposals today to ensure all households are on the cheapest gas and electricity tariffs available.
20 November 2012
ed_davey
Millions of households are to be moved to better energy deals, with suppliers limited to four tariffs per fuel, under proposals published by the Government today.
20 November 2012
creditcardselection
Huge numbers of consumers mis-sold card protection and ID fraud products are due their money back, after a firm was ordered to pay redress. Some will be owed hundreds of pounds.
15 November 2012
landline1
Millions of Virgin Media customers will be hit by line rental, broadband and TV price rises next year.
15 November 2012
phone_angry
Claims management companies (CMCs) should be banned from cold calling says charity Citizens Advice, after research revealed 90% of consumers have been pestered by calls, emails or texts by them.
14 November 2012
gasstove
Regulators are today investigating claims energy companies are manipulating wholesale gas prices.
13 November 2012
comet_sign
Thousands of Comet customers have been left worried where they stand after the store went into administration, but many consumers have a legal right to get their money back if they've lost out.
13 November 2012
debtsign
Debt charity the Consumer Credit Counselling Service (CCCS) has changed its name to StepChange Debt Charity.
12 November 2012
christmas_bells
Co-op has attempted to safeguard its Christmas savings scheme to prevent another Farepak-type crisis in the unlikely event it went bust.
9 November 2012
houses
The number of homeowners losing their property because they're unable to pay their mortgages has fallen to its lowest level since the credit crunch began, new data from the Council of Mortgage Lenders (CML) shows.
8 November 2012
money
Banks should set minimum standards for basic bank accounts, which are used by one in five customers in the UK, a new report from Consumer Focus says.
2 November 2012
dv075050a
A huge £602.2 million was paid out to victims of payment protection insurance (PPI) mis-selling in August, according to latest industry figures.
24 October 2012
houses
Homebuyers with smaller deposits should be benefiting from a Government scheme to cut borrowing costs, insists a consumer lobby group.
23 October 2012